{"id":2214,"date":"2020-04-22T13:22:22","date_gmt":"2020-04-22T13:22:22","guid":{"rendered":"https:\/\/foutone.com\/?page_id=2214"},"modified":"2020-10-04T13:48:55","modified_gmt":"2020-10-04T13:48:55","slug":"shipping-returns","status":"publish","type":"page","link":"https:\/\/foutone.com\/?page_id=2214","title":{"rendered":"SHIPPING & RETURNS"},"content":{"rendered":"\t\t

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SHIPPING & RETURNS<\/strong><\/h3>\n\n
1. General information<\/strong><\/h4>\n\n
Resale<\/strong><\/p>\n\n
We do not authorize purchases on this website for re-sale. To become an official retailer, please email\u00a0wholesale@foutone.fr<\/strong><\/em>. We recommend you to buy product either directly from our website or from our stockists\u00a0to guarantee the authenticity of your purchase.<\/p>\n\n
2. Shipping<\/strong><\/h4>\n\n
2.1. Delivery terms<\/h5>\n\n
France<\/strong>:<\/p>\n\n
\n
Free shipping 2-15 business days.\u00a0<\/li>\n<\/ul>\n\n
Europ<\/strong>e:<\/strong><\/p>\n\n
\n
Via Delivengo\n
\n
2-15 business days. Under 0,25 kg : 6,60\u20ac or Free shipping over 200\u20ac.<\/li>\n
2-15 business days. Under 0,50 kg : 7,60\u20ac or Free shipping over 200\u20ac.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n
Worldwide:<\/strong><\/p>\n\n
\n
Via Delivengo\n
\n
8\u201420 business days. Under 0,25 kg : 7,30\u20ac or Free shipping over 200\u20ac.<\/li>\n
8-20 business days. Under 0,50 kg : 9,60\u20ac or Free shipping over 200\u20ac.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n
We are not responsible for any duties, taxes, or other fees that may be assessed on international shipments.<\/p>\n\n
Please ensure your delivery address is correct and secure.\u00a0<\/strong>We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a reshipping fee.<\/p>\n\n
2.2. Track your parcel<\/strong><\/h5>\n\n
You will receive a confirmation email immediately after placing your order to confirm it. When your order has been shipped, you will receive an email from\u00a0MYDELIVENGO<\/strong>\u00a0for standard shipping or from\u00a0DHL<\/strong>\u00a0for express shipping to track your package. Please contact\u00a0customercare@foutone.com<\/em><\/strong>\u00a0for any inquiries.<\/p>\n\n
Note: Chinese users who have a \u2018@qq.com<\/em>\u2018 email address may not receive some email notifications. Please provide us some other reliable email address or contact us via our social media.<\/p>\n\n
3. Return<\/strong><\/h4>\n\n
Exchanges and returns are accepted until 7 days after item is received. Customers must contact\u00a0customercare@foutone.com<\/em><\/strong>\u00a0for a return authorization number prior to return.<\/p>\n\n
3.1. Return conditions<\/strong><\/h5>\n\n
\n
Item must be sent back unworn and in its original packaging.\u00a0Items returned or exchanged without prior notification and original packaging will not be accepted.<\/li>\n
Our items go through a process of quality control checks. Even then, it can still happen that you receive a damaged item due to transportation.\u00a0\n
\n
Contact\u00a0customercare@foutone.com<\/em><\/strong>\u00a0with a photo of the faulty item. If we find any imperfection that was not mentioned, the items will not be able to give a refund.<\/li>\n
To send your items back, please use a traceable or insured method.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n
3.2. Limits<\/strong><\/h5>\n\n
\n
Sale or custom items are non returnable or eligible for exchange.\u00a0<\/li>\n
The customer is responsible for all shipping costs involved in the returning of the item.\u00a0<\/li>\n
Shipping costs paid by customer will not be refunded. Taxes or duties on international shipments are non-refundable.<\/li>\n
We are not responsible for problems occurred after wearing your items without taking care of them.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/body>","protected":false},"excerpt":{"rendered":"
SHIPPING & RETURNS 1. General information Resale We do not authorize purchases on this website for re-sale. To become an official retailer, please email\u00a0wholesale@foutone.fr. We recommend you to buy product either directly from our website or from our stockists\u00a0to guarantee the authenticity of your purchase. 2. Shipping 2.1. Delivery terms France: Free shipping 2-15 business days.\u00a0 Europe: Via Delivengo 2-15 business days. Under 0,25 kg : 6,60\u20ac or Free shipping over 200\u20ac. 2-15 business days. Under 0,50 kg : 7,60\u20ac or Free shipping over 200\u20ac. Worldwide: Via Delivengo 8\u201420 business days. Under 0,25 kg : 7,30\u20ac or Free shipping over 200\u20ac. 8-20 business days. Under 0,50 kg : 9,60\u20ac or Free shipping over 200\u20ac. We are not responsible for any duties, taxes, or other fees that may be assessed on international shipments. Please ensure your delivery address is correct and secure.\u00a0We are not responsible for items not received due to an incorrect or an incomplete shipping address. Items marked undeliverable due to an incorrect shipping address will be reissued if and when they are received back and will incur a reshipping fee. 2.2. Track your parcel You will receive a confirmation email immediately after placing your order to confirm it. When your order has been shipped, you will receive an email from\u00a0MYDELIVENGO\u00a0for standard shipping or from\u00a0DHL\u00a0for express shipping to track your package. Please contact\u00a0customercare@foutone.com\u00a0for any inquiries. Note: Chinese users who have a \u2018@qq.com\u2018 email address may not receive some email notifications. Please provide us some other reliable email address or contact us via our social media. 3. Return Exchanges and returns are accepted until 7 days after item is received. Customers must contact\u00a0customercare@foutone.com\u00a0for a return authorization number prior to return. 3.1. Return conditions Item must be sent back unworn and in its original packaging.\u00a0Items returned or exchanged without prior notification and original packaging will not be accepted. Our items go through a process of quality control checks. Even then, it can still happen that you receive a damaged item due to transportation.\u00a0 Contact\u00a0customercare@foutone.com\u00a0with a photo of the faulty item. If we find any imperfection that was not mentioned, the items will not be able to give a refund. To send your items back, please use a traceable or insured method. 3.2. Limits Sale or custom items are non returnable or eligible for exchange.\u00a0 The customer is responsible for all shipping costs involved in the returning of the item.\u00a0 Shipping costs paid by customer will not be refunded. Taxes or duties on international shipments are non-refundable. We are not responsible for problems occurred after wearing your items without taking care of them.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/foutone.com\/index.php?rest_route=\/wp\/v2\/pages\/2214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/foutone.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/foutone.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/foutone.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/foutone.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2214"}],"version-history":[{"count":5,"href":"https:\/\/foutone.com\/index.php?rest_route=\/wp\/v2\/pages\/2214\/revisions"}],"predecessor-version":[{"id":3701,"href":"https:\/\/foutone.com\/index.php?rest_route=\/wp\/v2\/pages\/2214\/revisions\/3701"}],"wp:attachment":[{"href":"https:\/\/foutone.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}